Knowledge Base

Part 1: Connecting to the PHC Secure Network 

1.  Connect your computer to the PHC-Guest network.

2.  A log-in page should automatically open. If it does not, open your browser and navigate to phc.edu. You should automatically be redirected to the log-in page. Click “I Accept."

3.  Open a new browser window and navigate to connect.phc.edu. If you are a student, click “Students," otherwise select “Faculty and Staff.”

4.  Enter your username and password (the same username and password you use to log into the Student or Faculty Portal) and then click “Continue.”

5. Download the Cloudpath Network Wizard for Windows and click “run.” If the correct operating system file is not displayed, click on “Show all operating systems” and select the correct version. 

6.  If your browser or antivirus software tries to block the Cloudpath download/installation, select the option to run the program anyway. Microsoft Defender may attempt to prevent you from running Cloudpath; if the window below appears, click “More info," then “Run anyway."

   

7.  The Cloudpath XpressConnect software will attempt to connect you to the PHC-Secure network. If you are prompted to install a certificate, click “yes.” When this process completes, you should be disconnected from the Guest network and connected to PHC-Secure.

*Note: Your device will not have internet access on PHC-Secure until you have followed the steps outlined below to register your computer on the network.

Part 2: Registering Your Computer on the Network

1.  Once you have ensured a connection to PHC-Secure, open a browser and navigate to “phc.edu." You will be redirected to the registration page.

2.  On the registration page, click “Faculty, Staff and Students” and then enter your username and password (the same username and password used to log in to the Student or Faculty Portal). Click “Submit.”

3.  A timer will appear while your computer is registered. After the timer has finished, close and reopen your browser. Navigate to “phc.edu”.

4. You will now be redirected to the remediation page. Select “Click Here,” and then click the download link on the next page to download FortiNAC (our network access control program). When the download is finished, open the file and follow the steps on the installation wizard.

5.  A FortiNAC prompt to log in may pop up. Enter your Student Portal username and password again and click OK.

6.  FortiNAC will scan your computer for updates and an approved antivirus.

If your computer passes the scan, you will be connected to the network; you will see a new window that confirms that your network connection is being reset to allow full access to the internet.

If your computer does not pass the scan, you will be sent to the remediation network and need to follow the appropriate steps to get out of remediation.

Part 1: Connecting to the PHC Secure Network

1.  Connect your computer to the network named PHC-Guest. A pop-up browser should appear with information about the Guest network. If it does not, open Safari and navigate to “connect.phc.edu."

2.  Click “I ACCEPT." A page should appear saying you are now connected to the Guest network. Close the browser and open Safari. Navigate to “connect.phc.edu."

3.  If you are a student, click “Students," otherwise select “Faculty and Staff.”

4. Enter your username and password (the same username and password you use to log in to the Student or Faculty Portal) and then click “Continue."

5.  Click “Profile for Mac OS” to download a PHC network profile.

6.  Instructions should appear after the download is complete. Follow the instructions to finish connecting to PHC Secure. For macOS 13 and later, navigate to System Preferences > Privacy and Security > Profiles. Select the profile and click the “+” icon in the lower left corner. Click “Install” at the bottom of the popup window.

Part 2: Registering Your Computer on the Network

1.  Check to make sure that you are now connected to PHC-Secure (you will not have internet access yet), then open a browser and navigate to “phc.edu."

2.  You should be redirected to a registration page. Click “Faculty, Staff and Students” and then enter your username and password (the same you use for your Student or Faculty Portal) and click “Submit.”

3.  A timer should appear while your computer is registered. After the timer has finished, close and reopen your browser. Navigate to “phc.edu” again.

4.  You will be redirected to a remediation page. Select “Click Here” and then click the download link on the next page to download FortiNAC (our network access control program). Open the file when the download is finished to install FortiNAC using the install wizard.

5.  A FortiNAC login prompt may pop up. Enter your Student Portal username and password again and click OK

6.  FortiNAC will scan your computer for updates and an approved antivirus.

1.  Connect your phone to the network named PHC-Guest.

2.  A pop-up browser should appear with information about the Guest network. If it does not, open your default browser and navigate to “connect.phc.edu”.

3.  Click “I ACCEPT." A page will appear saying you are now connected to the Guest network.

4.  Open a new browser and navigate to “connect.phc.edu.” You may have to turn off mobile data temporarily if the page fails to load correctly.

5.  When a prompt appears, click “Students” if you are a student.

   Enter your username and password (the same credentials for the Student Portal) and then click “Continue.”

6.  Click “Install The Network." You can do this on the Google Play Store, Amazon, or locally. You may have to adjust your security settings to allow apps to be downloaded from the browser. If the download fails, you can attempt the download from one of the other sources.

7.  Once installed, return to your browser and click “Install The Network” again. Follow the prompts to install the certificate to your phone. Your phone may either request access to location or require you to temporarily enable an access code during installation. You will be able to disable both of these after installation if desired, but must turn on the requested settings during installation.* If successful, you should see the “Congratulations!” message on the left. If it does not seem to finish the process, go back to Step 3 and try again, making any necessary changes suggested by Cloudpath.

   *If Cloudpath does not prompt you for these permissions, you may have to find the Cloudpath app in your phone settings and grant the permissions from there.

8.  Go back to Wi-Fi settings and verify that you are connected to PHC-Secure.

9.  After verifying connection to PHC-Secure, open up a web browser again and navigate to “phc.edu”. You may receive a prompt to sign into PHC-Secure. One of these paths should lead you to a registration screen (right). Tap “Register your PC, Mac or hand held device” and enter your Student Portal username and password again. When a countdown bar appears, let it finish, then close your browser app, reopen it, and try navigating to “phc.edu”. If you can successfully reach this website, you should now be able to freely navigate the internet while connected to PHC-Secure.

10.  Go into your Wi-Fi settings and “Forget” PHC-Guest to prevent the device from connecting to that network by default.

1.  Connect your phone to the network named PHC-Guest.

2.  A pop-up browser should appear with information about the Guest network. If it does not, open Safari and navigate to “connect.phc.edu”. Click “I ACCEPT”.

3.  A page should appear saying you are now connected to the Guest network. Close the browser and open Safari. Navigate to “connect.phc.edu”.

   Note: You may have to turn off mobile data temporarily if the page fails to load correctly.

4.  When a prompt appears, click “Students” if you are a student.

5. Enter your username and password (the same credentials for the Student Portal) and then click “Continue.”

6. Download the network profile for iPhone.

7.  Install the profile. To get to this screen, there should be an option to install a profile near the top of the Settings app. You may be required to enter your device PIN to allow the installation. Click “Done” when finished.

8.  Go back to settings, enter the Wi-Fi settings, and connect to PHC-Secure.

9. Accept the certificate. Go to Settings → General → About, scroll down to Certificate Trust Settings → Enable full trust for the PatrickHenryCollegeCA.

10.  After verifying connection to PHC-Secure, turn off random MAC address generation, which is on by default for new Wi-Fi networks. Go to Settings → Wi-Fi, click the ⓘ next to PHC-Secure, and turn off Private Address.

11.  Open Safari again and navigate to “phc.edu”. You should see a registration screen. Tap “Register your PC, Mac or hand held device” and enter your Student Portal username and password again. When a countdown bar appears, let it finish, then close Safari, reopen it, and try navigating to “phc.edu”. You should be able to freely navigate the internet now while connected to PHC-Secure. If you can successfully reach this website, you should now be able to freely navigate the internet while connected to PHC-Secure.

12.  Go into your Wi-Fi settings and “Forget” PHC-Guest to prevent the device from connecting to that network by default.

1.  Open your browser and navigate to “phc.edu”. Click on the “Patrick Henry College Computer Compliance Policy” link.

2.  The next page will display a list of the areas in which your computer does not meet current policy. The most common reasons for remediation are that your operating system is not up to date or that your antivirus is not on the approved list. Both issues can be fixed from this screen by clicking the link and following the directions for your specific issue.

3.  After you have resolved the issues, go back to the page from Step 2 and click the “Re-scan” button (above right).

4.  This will initiate a new scan that will let you know if you have resolved the issues or if more work needs to be done.* If the issues are not resolved, you will be brought back to the same remediation screens for another attempt.

*Please wait for a scan to complete before beginning another. Restarting the scan repeatedly will result in additional error warnings and may slow down the process.

What is Remediation?

To maintain network security and functionality, PHC requires that your computer’s operating system be fully updated and protected by anti-virus software. Remediation is a limited-access section of the PHC network; your computer will be placed in remediation if it does not meet the following requirements:

• You must have all important/critical updates installed for your operating system (i.e. Windows, macOS). These updates fix known security vulnerabilities and software bugs. Their purpose is to improve your computer’s security and stability.

• An approved anti-virus client must be installed on your computer and kept up to date with the latest virus definitions. Below is a list of free anti-virus software approved by the college.

1.  Navigate to portal.office.com and log in to your student email account.

2.  In the upper right-hand side of the webpage click on the "Install Office" button. 

3.  Follow the instructions on the screen to download the program.

4.  Once the download has finished, double-click/open the installer file and follow the prompts to finish installation.

Saving Files Directly to the OneDrive Cloud

1.  Open your web browser and navigate to the folder where you wish to save your files.

2.  Drag/drop or copy/paste the files you wish to upload to the OneDrive window.

3.  These files will now be uploaded to the cloud without being stored on your laptop's hard drive. The process may take awhile if you are uploading large files (e.g. videos).

Using OneDrive in File Explorer

Uploading files into OneDrive via File Explorer will automatically save them to both the OneDrive cloud and your laptop's hard drive. Below are explanations of the status icons that appear next to each file: 

File is uploaded to the cloud and downloaded to your laptop's hard drive. This file can be accessed without an internet connection.

File is syncing with the cloud, either uploading or downloading. 

File is stored in the cloud, but is not downloaded to your laptop's hard drive. Opening this file will download it to your laptop; afterwards the icon should change to the green checkmark.

Right-clicking a file will give you the options to store files on your hard drive or remove files from your hard drive while keeping them in the cloud: 

• "Always keep on this device:" This will store the file on your hard drive so you can access it even without an internet connection.

• "Free up space:" This will remove the file from your hard drive but keep it saved in the cloud.

Setting up Multi-Factor Authentication

1.  Sign into your account by going to the following link: portal.office.com.

2.  Sign in using your PHC email (make sure you include the @phc.edu after your username).

3.  In the upper right corner, you should see an icon with either your initials or your profile picture.

4.  Click on that, and then click on “My account.”

5.  A screen should open up with four large boxes on the page, one of which is labeled “Security and Privacy.” Click the link at the bottom of that box that says “Manage security and privacy.”

6.  This page is where you control your notification options and settings. On this page, you can set up two phone numbers (in addition to your office phone, which auto populates and can't be changed) that can receive a text or a call. To ensure that you have set up the verification all the way, ensure the following for each one you set up:

   1. The checkbox next to the options you want enabled are checked

   2. You have selected a country or region for your number

   3. You have put a complete phone number including the area code into the blank

7.  Towards the top of the page, there is a drop-down menu that you can use to set the default method of verification. Set up the one that you are most likely to use as the default, but know that if you find yourself without access to that device, you have the ability to use any of the options you have set up in advance.

How to Use MFA

1.  When it is time for you to verify your identity you will see a pop-up that asks for your password followed by a screen that will request an action on your part.

   Note: A request to verify your identity may happen both in webmail and also when trying to use Microsoft software on your computer such as Outlook, Word, Excel, One Note, etc. The process is the same for both instances. 

2.  Follow the directions given on screen. If you receive a text, it will be a six-digit number code that you need to put into the blank. After typing it in, click "Verify," and it will take you the rest of the way in. 

   If you receive a phone call, you will hear an automated voice that asks you to press the pound key to complete the verification. Simply tap the key and hang up, and after a few seconds it will sign you in. 

3.  If you need to change the way that the verification is delivered, then you can tell it to attempt one of your other methods by clicking on "Sign in another way." All of your options should be listed in the window that pops up; you can select which one you would like to use. 

4.  If you want it to verify you once a month, then check the box in the lower left corner next to "Don't ask again for 30 days." If you want it to verify you every time you log in (for example, if you are on a shared machine), then complete the onscreen direction and leave the box unchecked. 

   Note: The 30-day option will not always display; some versions of installed Microsoft software will automatically set themselves to verify every 30 days.

How to Add the Events/Logistics Calendar to Outlook

Note: This calendar is not a replacement for EMS; this calendar is used to track upcoming events so that all departments are aware of things already booked and can avoid conflicts. All bookings should be made through EMS and communicated to Campus Events.

For questions about items on the calendar or about event support, contact Campus Events at events@phc.edu.

For issues encountered while using this calendar or adding it to Outlook, please contact the Help Desk. 

On the Outlook Client:

1.  Open Outlook and click on the calendar icon.

2.  On the top ribbon, click Open Calendar and choose From Address Book.

3.  Type "Campus Events" in the search field and select the mailbox labeled Campus Events. The calendar will open and be added to the list on the left under Shared Calendars. 

On the Web:

1.  Go to the calendar on the web and click Add Calendar on the left.

2.  Select Add from directory and type "Campus Events" in the search field.

3.  Choose the calendar group you would like to add it to and click Add.

Enabling/Disabling Focused Inbox

1.  Open the Outlook desktop application.

2.  Navigate to the View tab at the top of the page.

3.  Select Show Focused Inbox.

4.  The Outlook inbox should now be sorted into All and Unread, instead of Focused and Other.

5.  To reverse the change, simply re-select Show Focused Inbox.

Installing Teams for Windows

1.  Navigate to the Microsoft Teams download page located here: https://www.microsoft.com/en-us/microsoft-teams/download-app#desktopAppDownloadregion 

2.  Select Download Teams under Teams for Work or School. This will download Installer Teams_windows_x64.exe.

3.  Run the installer. Note that when you run this installer there are no steps to follow; you will simply get a window notifying you that the program is installing.

4.  Once the installation completes, it will load a log in window with an auto-filled user based on the signed-in Windows user account. If this is not your PHC account, you will need to click Use another account or sign up at the bottom of the window.

5.  When you click that link it will take you to a standard Office 365 login window, where you will use your PHC email address and password.

Installing Teams for macOS

Teams for macOS can be installed from the App Store. Once installed, open the Teams app and sign in with your PHC email address and password.

Schedule a Meeting in Outlook on the Web

1.  Under calendar, click on the New Event icon located at the top left corner.

2.  Fill out all pertinent fields, toggle the Teams meeting button to "on" (button will turn blue), and then click Save. If this is a recurring meeting, you can customize how often you would like the meeting to repeat by selecting the appropriate option in the dropdown menu next to Repeat. 

3.  When you double-click on the event in your calendar, a link to the Teams Meeting will appear. To copy the link, right-click on Click here to join the meeting and select Copy link address.

Scheduling a Meeting on the Outlook Client

1.  Click on the New Teams Meeting icon on the top ribbon in calendar view.

2.  Fill out pertinent fields. Link should appear in the body of the appointment. To copy the link right-click on Click here to join the meeting and select Copy hyperlink. If this is a recurring meeting, you can customize how often you would like the meeting to repeat by clicking on Recurrence on the top ribbon and editing the fields in the pop-up window. 

   Note: Links to Teams meetings are valid for up to sixty days after the scheduled meeting day or the last time the link was opened, whichever occurred last. 

Run a Meeting

1.  To start a scheduled meeting, click the meeting on your calendar and select Join. You can also use the meeting link if you have copied that elsewhere. 

2.  Before you join the meeting, a window will prompt you to configure your camera and audio options. 

3.  Once you are in a meeting you can manage the following features at the top of the meeting window: 

• • Show participants: See who is in the meeting and modify individual settings (mic, camera, etc.).

  • Show conversation: Display the meeting chat.

  • Breakout rooms: Create a given number of breakout rooms for meeting participants.

  • Camera/Microphone: Turn on/off your camera or microphone.

  • Share screen: Choose to share your entire screen or specific windows. Can also choose to display Whiteboard, PowerPoint, and specific files.

  • More actions: From here you can manage a variety of settings including:

• • • Meeting options (who can join, who can share screen, etc.)
    • Meeting info (copy meeting link)
    • Start recording your meeting

Teams Training Video (Faculty/Staff)

In order to use the PHC network, all computers must have their operating systems (i.e. Windows, macOS) kept up to date and have an approved anti-virus program installed and kept up to date with the latest virus definitions. Below is a list of free anti-virus software approved by the college.

Note: Most anti-virus programs will attempt to offer you a premium paid version of their software, but only the free version is necessary to use the PHC network.

PHC has implemented an email security service from Barracuda Networks. This service will scan all incoming and outgoing email for spam, phishing, and other email security threats. Incoming email that fails the test will be placed in your quarantine mailbox. If you believe you are missing an email, you can access your quarantine mailbox by visiting the user portal at the following URL: https://ess.barracudanetworks.com 

You will also receive a message from Barracuda Networks informing you that you have a quarantined email. You can log into the quarantine with your email address, and the same password you use to log into your computer. 

More information on the user portal is available at the following URL: https://campus.barracuda.com/product/essentials/doc/3211272/barracuda-email-security-service-user-guide/?sl=AWxniuVd7X_svXEFtwMs&so=5 

Windows Updates

1.  Make sure you have a good internet connection. 

2.  In the Start Menu, search Check for Updates, or pull up settings (windows key + I) > Update and Security. Click the button Check for Updates. 

3.  A list of available updates should display, and they will automatically start installing. 

4.  Keep an eye on the update progress and reboot the computer when prompted. 

5.  After the updates have finished, reboot the computer. 

Mac Updates

Follow the instructions provided in this link: https://support.apple.com/en-us/HT201541